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Refund Policy - the basics

We understand that travel plans can change. Please read our refund policy carefully:

  • Free cancellation is available up to 30 days before the scheduled check-in date. In such cases, guests will receive a full refund of any payments made.

  • Cancellations made less than 30 days before check-in are non-refundable, except in cases of force majeure (e.g., government travel bans, natural disasters), which will be reviewed on a case-by-case basis.

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